Frequently asked questions

1. Will you use my images for commercial purposes?

Absolutely not, your images belong to you. We simply etch them and send back to you.

2. Are my files/images secure with you?

Yes. Our infrastructure was designed from ground up to be highly secure. Your files are stored on state-of-the-art servers, protected by advanced firewalls and housed in our own certified data center.

3. Do you keep my images on file?

Yes, but only for 14 days after the completion of your job.

4. What hardware and software do I need?

All you need is a modern web browser (Chrome, Safari, Internet Explorer 7+ or Firefox). Our site is hosted on our fast, dedicated web servers, you don't have to install anything!

5. If I cancel will you refund my unused amounts?

Unfortunately not. We don't issue refunds for payments that have already been taken.

6. Will you ever use the email addresses of people I send files to, or enter into my Contacts list?

No way! - we too think spam is annoying and offensive. So the official answer is: We will never use your email address or those you send files to, without your full permission.

7. What is the maximum file size I can upload?

The maximum file size is only limited to your internet speed, however, if you have files that are excessive in size and you only require clipping paths, you should use our Java Photoshop scripts in the 'Tools' section.

8. What file formats can I upload?

We accept almost all image formats including jpg, jpeg, bmp, tiff, tif, gif, eps, psd, eps, dcx and raw.

9. What format will the completed files be?

We return your images in the format you request. If you have chosen to receive the clipping path only, you will receive the same format you supplied, only with a clipping path. Basically, the same format you have supplied will be returned back to you. The only variation to this is if you have requested a transparent layer, in which case you will receive a .psd or layered .tif.

10. How many files can I upload at a single time?

You may upload as many files as your internet speed can handle. If you have an excessive amount of files, we recommend you split them up into multiple jobs.

11. How do I upload about 100+ files easily?

If you are familiar with Photoshop, you will find it very easy to send us large volumes of images and the swap paths at your end when the images are processed. Click on the 'Tools' link in the navigation panel and download our Java Photoshop Scripts. Alternatively you can also request for a FREE FTP Account through which you can upload more number of images.

12. What are your turnaround times?

We have turnaround times starting from 2 hrs & its up to 168hrs. By selecting your turnaround time, it we guarantee you will receive your images within that time frame, however, in most case you could receive your images anytime leading up to the chosen time slot.

13. Can I get my images back the same day?

Yes you can. Our quickest turnaround is 2hrs hrs at this stage. We will notify all our users when we launch our express service.

14. Why do my images look the same as I submitted?

Your images have been processed and they contain a hand drawn clipping path embedded within the image. If you open your image in Photoshop and go to the 'Paths' palette you will see the clipping path. From this you can create a selection or simply import your image into a pagination application such as Indesign or Quark and the path will be recognized and the background dropped.

15. How do I view the processed clipping path?

Open your image in Photoshop and click on the 'Paths" palette.

16. How do I delete the background?

Open your image in Photoshop and click on the 'Paths' palette. You will notice there is a clipping path called 'Path 1'. Clicking on this layer will select the path. Now press (Ctrl + Shift + I ) which will reverse the selection to everything but the selected path. Now press delete

17. What is your service level guarantee?

If we don't return your images by the time you had requested, then we will complete your job absolutely free of charge.
Furthermore, if you are not happy with the results or any particular job, please send these back to us and we will process them again until you are satisfied with the quality and if you are still unhappy we will make a complete refund. This rework is at no additional cost to you. We encourage you to send us the images that you are not happy with, as this assists us in training and development within our production hub.